Question 1

How do I get started with UptimeMatrix?

Accepted Answer

Getting started is incredibly simple! Sign up for a free account at app.UptimeMatrix.com—no credit card required. Once registered, you can immediately add your first monitor. Our intuitive setup wizard guides you through the process step-by-step. Most users have their first website monitored within 30 seconds.

Question 2

Do I need technical knowledge to use UptimeMatrix?

Accepted Answer

Not at all! UptimeMatrix is designed for users of all technical levels. Our user-friendly interface makes it easy for anyone to set up monitoring, even without technical expertise. However, we also provide advanced features for technical users who want more control.

Question 3

What can I monitor with UptimeMatrix?

Accepted Answer

You can monitor websites, REST APIs, servers, ports, SSL certificates, domain expiry, and IP blacklists—all from a single platform. Our comprehensive monitoring solution covers everything you need to ensure your digital infrastructure stays online and performs optimally.

Question 4

Is there a mobile app?

Accepted Answer

UptimeMatrix is fully responsive and works perfectly on mobile browsers. You can access your dashboard, view status, and receive alerts on any device. We prioritize web-based access for maximum compatibility and always-up-to-date features.

Question 5

How often do you check my websites?

Accepted Answer

Our minimum check interval is 1 minute, which is the fastest in the industry. You can configure check intervals from 1 minute to 24 hours based on your needs. More frequent checks ensure faster detection of issues.

Question 6

How many monitoring locations do you have?

Accepted Answer

We monitor from 60+ global locations across all continents. This ensures accurate worldwide performance insights and eliminates false positives caused by local network issues. Our distributed network provides comprehensive coverage.

Question 7

What happens when you detect downtime?

Accepted Answer

When downtime is detected, we immediately verify from multiple locations to eliminate false positives. Once confirmed, we send instant alerts via your configured channels (email, SMS, Slack, webhooks). Our system also automatically retries to detect recovery.

Question 8

Can I monitor multiple websites?

Accepted Answer

Absolutely! You can monitor unlimited websites on paid plans. The free plan includes monitoring for 1 website. There's no limit on the number of monitors you can add—scale as your business grows.

Question 9

Do you support custom HTTP headers?

Accepted Answer

Yes! You can configure custom HTTP headers, authentication, and request methods for API monitoring. This allows you to monitor authenticated endpoints, APIs with custom headers, and complex request scenarios.

Question 10

What is your false positive rate?

Accepted Answer

Our multi-layer verification system ensures a false positive rate of less than 0.1%. We verify from multiple locations, check monitoring station health, and use smart retry logic before alerting. This means you only get notified about real issues.

Question 11

Is there a free plan?

Accepted Answer

Yes! We offer a free forever plan that includes monitoring for 1 website with 1-minute check intervals. No credit card required, no time limits. Perfect for personal projects, small websites, or trying out our platform.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for enterprise plans. All payments are processed securely through Stripe, ensuring your financial information is protected.

Question 13

Can I change plans anytime?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges. There are no long-term contracts or cancellation fees—you have complete flexibility.

Question 14

Do you offer discounts for annual plans?

Accepted Answer

Yes! Annual plans include a 20% discount compared to monthly billing. This saves you money while ensuring uninterrupted monitoring. Enterprise customers can also negotiate custom pricing based on volume.

Question 15

What happens if I exceed my plan limits?

Accepted Answer

We'll notify you before you reach your limits. You can either upgrade your plan or we'll automatically add overage charges at a reasonable rate. We never suspend your monitoring—we want to keep your sites protected.

Question 16

How does your monitoring technology work?

Accepted Answer

Our monitoring stations perform HTTP/HTTPS requests to your endpoints from 60+ global locations. We measure response time, status codes, content verification, and SSL certificate validity. All checks are logged with timestamps and response details for analysis.

Question 17

What data do you store?

Accepted Answer

We store response times, status codes, response headers, and error messages. We retain this data for 2 years for historical analysis and reporting. All data is encrypted at rest and in transit, and we never store sensitive content or passwords.

Question 18

Do you have an API?

Accepted Answer

Yes! We provide a comprehensive REST API that allows you to programmatically manage monitors, retrieve status data, configure alerts, and integrate UptimeMatrix with your existing tools and workflows.

Question 19

Can I export my monitoring data?

Accepted Answer

Absolutely! You can export your monitoring data in CSV, JSON, or PDF formats. Export historical uptime reports, incident logs, performance metrics, and more. Perfect for compliance, reporting, or analysis.

Question 20

What is your API rate limit?

Accepted Answer

API rate limits vary by plan. Free plans have 100 requests per hour, while paid plans range from 1,000 to 10,000+ requests per hour. Enterprise plans have custom rate limits based on your needs.

Question 21

How secure is my data?

Accepted Answer

Security is our top priority. We use bank-level encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure follows industry-leading security best practices, is GDPR compliant, and adheres to industry standards for data protection.

Question 22

Are you GDPR compliant?

Accepted Answer

Yes, we are fully GDPR compliant. We have strict data protection policies, provide data export and deletion capabilities, and ensure all data processing follows GDPR requirements. EU customers can rest assured their data is protected.

Question 23

Do you support SSO?

Accepted Answer

Yes! Enterprise plans include Single Sign-On (SSO) support via SAML 2.0. This allows you to integrate UptimeMatrix with your existing identity provider (Okta, Azure AD, Google Workspace, etc.) for seamless authentication.

Question 24

Can I use UptimeMatrix for healthcare monitoring?

Accepted Answer

Yes! We offer enhanced security measures for healthcare organizations. This includes secure data handling, enhanced security controls, and comprehensive security measures for healthcare data protection requirements.

Question 25

What kind of support do you provide?

Accepted Answer

We offer 24/7 email support for all plans. Priority support with faster response times is available on higher tiers. Enterprise users get dedicated account managers, phone support, and custom SLA agreements. Our knowledge base and documentation are always available.

Question 26

How quickly do you respond to support requests?

Accepted Answer

Response times vary by plan: Free plans receive responses within 48 hours, Pro plans within 24 hours, Business plans within 12 hours, and Enterprise plans within 1 hour with dedicated support channels.

Question 27

Do you offer onboarding assistance?

Accepted Answer

Yes! We provide comprehensive onboarding assistance for all paid plans. This includes setup guidance, best practices, configuration recommendations, and training sessions. Enterprise customers get dedicated onboarding specialists.

Question 28

Where can I find documentation?

Accepted Answer

Our comprehensive documentation is available at /docs. It includes setup guides, API references, integration tutorials, best practices, and troubleshooting guides. Everything is searchable and regularly updated.

Frequently Asked QuestionsAbout UptimeMatrix Monitoring

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Getting Started