Support Center
We're here to help! Get assistance with setup, troubleshooting, or any questions about UptimeMatrix. Check our FAQ, browse getting started guides, or read our documentation for detailed information.
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Getting Started
Step-by-step setup guides.
FAQ
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Quick Resources
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Common Issues
Quick solutions to common problems
How do I add a monitor?
Go to your dashboard, click "Add Monitor", select the monitoring type, enter your URL or endpoint, and configure your settings. See our Getting Started guide for detailed steps.
Learn MoreWhy am I not receiving alerts?
Check your Alert Channels settings to ensure your email/SMS/Slack is properly configured. Verify your contact information and test notifications. Check spam folder for email alerts.
Learn MoreHow do I change monitoring intervals?
Go to your monitor settings, click "Edit", and adjust the check interval. You can set intervals from 1 minute to 60 minutes based on your plan.
Learn MoreCan I monitor from specific locations?
Yes! In monitor settings, you can select specific monitoring locations or monitor from all 60+ locations. This helps you get accurate regional performance data.
Learn MoreHow do I set up a status page?
Go to Settings → Status Pages, create a new status page, customize the design and domain, then publish it. Your status page will automatically update based on monitor status.
Learn MoreWhat monitoring types are available?
We support Website, API, Server, Port, SSL Certificate, Domain Expiry, Blacklist, and more. Each type has specific configuration options. See our documentation for details.
Learn MoreHow do I add team members?
Go to Settings → Team, click "Invite Member", enter their email address, assign a role (Owner, Admin, or Member), and send the invitation.
Learn MoreIs there an API available?
Yes! We provide a comprehensive REST API for managing monitors, retrieving data, and integrating with your tools. See our API documentation for details and examples.
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