Refund Policy7-Day Money Back Guarantee
UptimeMatrix offers a 7-day money-back guarantee on all paid plans. Full refund within 7 days. Learn about our refund policy, eligibility, and process.
Key Policy Points
Understand the essential details of our refund policy at a glance
7-Day Guarantee
Full refund within 7 days of purchase
Full Refund
100% of your payment amount
Payment Processor Fees
Fees not included in refund
After 7 Days
No refunds after guarantee period
How to Request a Refund
Follow these simple steps to request your refund
Review Request
We review your request within 24-48 hours and verify eligibility
Approval
If eligible, we approve your refund and process it immediately
Refund Processed
Refund appears in your account within 5-10 business days
Refund Eligibility
Clear guidelines on when refunds are available and when they are not
Eligible for Refund
Within 7 Days
Refund requests made within 7 days of initial purchase or subscription renewal
Service Issues
If our Service fails to meet advertised features or has significant downtime
Billing Errors
If you were charged incorrectly or for services you did not receive
Not Eligible for Refund
After 7 Days
Refund requests made after the 7-day guarantee period has expired
Usage-Based
Refunds requested after extensive use of paid features or services
Violation of Terms
Accounts terminated due to violation of Terms of Service
Important Information
Essential details you need to know about our refund policy
Time Limit
Refund requests must be submitted within 7 days of your initial purchase or subscription renewal date. Requests made after this period will not be processed.
⏰ Clock starts from purchase date
Refund Amount
You will receive a full refund of the amount you paid to UptimeMatrix. However, any fees charged by payment processors (credit card fees, PayPal fees, etc.) are not refundable as these are third-party charges.
💰 100% of your payment
Payment Processor Fees
Fees charged by payment processors (typically 2-3% of transaction amount) are not included in refunds. These fees are charged by third-party payment providers and are outside our control.
💳 Third-party charges excluded
Detailed Policy
Comprehensive information about our refund policy
Our Guarantee
UptimeMatrix offers a 7-day money-back guarantee on all paid subscription plans. If you are not satisfied with our Service for any reason, you may request a full refund within 7 days of your initial purchase or subscription renewal.
This guarantee applies to all paid plans, including monthly and annual subscriptions. The guarantee period begins on the date of your initial purchase or subscription renewal.
Refund Exclusions
Refunds will not be issued in the following circumstances:
- Refund requests made after the 7-day guarantee period
- Payment processor fees (credit card fees, PayPal fees, etc.)
- Accounts terminated due to violation of Terms of Service
- Refunds requested after extensive use of paid features
- Downgrades or plan changes (these are not refunds)
- Free plans or trial periods
Processing Time
Once your refund request is approved, we process the refund immediately. The refund will appear in your account within 5-10 business days, depending on your payment method and financial institution.
Refunds are processed to the original payment method used for the purchase. If the original payment method is no longer available, please contact our support team to arrange an alternative refund method.
Account Closure
Upon processing a refund, your account and all associated data will be permanently deleted within 30 days, in accordance with our data retention policies. This includes all monitoring data, alerts, reports, and account information.
If you wish to continue using our Service after receiving a refund, you will need to create a new account. Previous data cannot be recovered after account deletion.
Frequently Asked Questions
Common questions about our refund policy
How long does it take to receive my refund?
Once approved, refunds are processed immediately and typically appear in your account within 5-10 business days, depending on your payment method and financial institution.
Will I receive a full refund?
Yes, you will receive a full refund of the amount you paid. However, any fees charged by payment processors (such as credit card processing fees) are not included in the refund amount.
Can I get a refund after 7 days?
No, we do not issue refunds after the 7-day guarantee period has expired. This policy ensures fairness and allows us to maintain our service quality.
What if I cancel my subscription?
Canceling your subscription stops future charges, but does not entitle you to a refund for the current billing period unless you cancel within the 7-day guarantee period.
Do refunds apply to all plans?
Yes, our 7-day money-back guarantee applies to all paid plans, including monthly and annual subscriptions.
What happens to my data after a refund?
After a refund is processed, your account and all associated data will be permanently deleted within 30 days, in accordance with our data retention policies.
Need Help with a Refund?
Our support team is here to help. Contact us for assistance with refund requests or any questions about our refund policy.