Privacy PolicyData Protection & Privacy
Learn how UptimeMatrix protects your privacy and handles your personal data. GDPR compliant, secure data practices, and transparent privacy policy.
Secure by Design
Bank-level encryption and security measures protect your data
Transparent Practices
Clear information about what data we collect and why
Your Control
You have full control over your personal information
1. Introduction
UptimeMatrix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring and uptime tracking services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events.
2. Data We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Billing information (credit card details, billing address)
- Profile information (company name, job title)
- Communication preferences
2.2 Monitoring Data
When you use our monitoring services, we collect:
- URLs and endpoints you monitor
- Response times and status codes
- Error messages and logs
- SSL certificate information
- Domain expiration dates
- IP addresses and server information
2.3 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information
- Usage patterns and preferences
- Cookies and similar tracking technologies
3. How We Use Your Data
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our monitoring services
Communication
To send alerts, notifications, and service updates
Billing & Support
To process payments and provide customer support
Analytics
To analyze usage patterns and improve our services
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Service
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
5. Data Security
We implement industry-standard security measures to protect your personal information:
Encryption
AES-256 encryption for data at rest and TLS 1.3 for data in transit
Access Controls
Role-based access control and multi-factor authentication
Regular Audits
Enterprise-grade infrastructure with regular security audits
Data Backup
Regular backups and disaster recovery procedures
6. Your Rights
You have the following rights regarding your personal information:
Access
Request access to your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal data
Portability
Request transfer of your data to another service
Objection
Object to processing of your personal data
Restriction
Request restriction of processing
To exercise these rights, please contact us at [email protected].
8. GDPR Compliance
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We are committed to ensuring GDPR compliance and protecting your rights.
GDPR Rights Include:
- Right to be informed about data collection
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Company
Secuno LLC
Address
30 North Gould Street
Sheridan, Wyoming, USA - 82801